About the Company
Our client is a MNC solution provider
About the Role
Own account plans for assigned customers: baseline operations, identify cost recovery and yield improvement opportunities, and build clear roadmaps with timelines and owners.
Design and deliver onboarding and training programs that build genuine customer competency across operator, plant, and leadership levels.
Run prescriptive value conversations with stakeholders at all levels — from dispatch supervisors to regional directors — always bringing recommendations, data, and urgency.
Track and present ROI, adoption progress, and business impact to customers on a regular basis.
Lead Joint Business Plans and collaborate closely with Field Service, Sales, and Product teams to resolve issues and drive results.
Champion EHS standards and live our core values: customer intimacy, entrepreneurial mindset, innovation, agility, and an open, engaging culture.
Requirements
Experience in Engineering, Customer Success, Account Management, or Consulting in B2B SaaS, industrial tech, or manufacturing.
Strong ability to engage stakeholders at all levels and influence without authority.
Comfortable with data — you can baseline operations, quantify value, and present ROI clearly.
Experience delivering training or enablement programs is a plus.
Willing to travel to customer sites and work in industrial environments.
Self-starter with excellent project management and cross-functional collaboration skills.